Biographies of our Top Executives:

Vince Estrada, Chief Executive Officer
Dennis Paulik, Executive Vice-President, Sales and Business Development
Mahendra Singh Rawat, Senior Vice-President of India Operations
Ruth Brown, Vice-President of Information Systems
Shailendra Sharma, CMT, Vice-President of Client Solutions
Colleen Neidert, SPHR, Vice-President of Human Resources




Vince Estrada
Chief Executive Officer

Vince Estrada is Chief Executive Officer of Heartland Information Services, a full-service medical transcription company providing financial and service advantages for its clients. Vince has an extensive and diverse operating background, including tenures as CEO, COO, CFO, VP-Sales & Marketing and SVP of Business Development, primarily in the healthcare technology and service industry. Vince is a graduate of University of Illinois, Champaign-Urbana.




Dennis Paulik
Executive Vice-President, Sales and Business Development

Dennis Paulik has played a major role in shaping the quality standards, customer relations and brand identity of Heartland Information Services. He joined Heartland in 2002 as Vice-President of Sales & Marketing and was President and CEO of the Company from 2006 until transitioning into his current role in August 2007. In his current role, Dennis is responsible for national accounts, business development and brand optimization. Prior to joining Heartland, Dennis spent 24 years with the Proctor & Gamble Distributing Company (P&G) working largely in the health care commercial markets where his responsibilities included developing channel strategies, establishing/managing senior executive relationships with key customers and designing/implementing sales and marketing plans.  Dennis is a graduate of the University of Wisconsin.




Mahendra Singh Rawat
Senior Vice-President of India Operations

Mahendra Singh Rawat leads the overseas transcription centers of Heartland Information Services. He joined Heartland in August 1998 and has helped build the company into a leading-edge, high-quality medical transcription provider servicing clients from state-of-the-art facilities in Bangalore, Chennai and Delhi, India. Mahendra has worked in the areas of training, production, quality and general administration within the organization and has developed a thorough understanding of all aspects of leading an overseas transcription production center. Prior to joining Heartland, Mahendra was working with GE Capital India. He holds a Masters degree in International Business and has also completed postgraduate work in Physics.




Ruth Brown
Vice-President of Information Systems

Ruth Brown applies more than 20 years of Information Technology and business process experience to ongoing system development. Since joining Heartland Information Services in January 2001, she has successfully led teams in secure environments that have been on call by customers 24/7, with a focus on meeting system uptime requirements of 99.9 percent. Ruth’s commitment to serving Heartland’s organizational technology needs has resulted in keeping a broad range of customers satisfied.  She attended the University of Phoenix.




Shailendra Sharma, CMT
Vice-President of Client Solutions

Shailendra Sharma is Vice-President of Client Solutions, leading the client implementation, account management and customer service departments to deliver highly responsive customer services and process efficiencies. During his 11-year tenure, Shailendra has contributed significantly to Heartland’s evolution into the customer-centric market leader it is today, particularly in the areas of customer service, production workflow management and, most recently, product development. Utilizing his in-depth knowledge of the medical transcription process, computer technology and market dynamics, Shailendra successfully led an interdisciplinary team in 2009/2010 to integrate automatic speech recognition into the technology and production environments. Shailendra has a bachelor’s degree in Chemical Engineering from Rajdhani College in Delhi, India and is a certified Microsoft Office User Specialist.




Colleen Neidert, SPHR
Vice-President of Human Resources

Colleen Neidert has been instrumental in helping make Heartland Information Services a rewarding company to work for. Since joining as Human Resources Manager in July 2002, she has been a leader in developing a U.S.-based medical transcription and quality assurance workforce, as well as implementing several workforce reorganizations. Colleen also introduced new benefit plans and the HRIS payroll and timekeeping systems due to the sale of the company in November 2006.  In early 2007, Colleen was promoted to Director of Human Resources, and was named Vice-President of Human Resources with responsibility for global human resources initiatives in August 2007. Prior to her career in the human resource field, Colleen spent 24 years in the fields of strategic planning, marketing, management and sales. She is a graduate of Bowling Green State University.