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Heartland Information Services Again Improves in Customer Satisfaction
2009 KLAS™ Mid-Term report shows MTSO increases performance for fourth year in a row

TOLEDO, Ohio, July 27, 2009  – Heartland Information Services (www.heartlandis.com), headquartered in Toledo, Ohio, has raised its overall score in the KLAS™ 2009 Mid-Term Performance Review for Software and Professional Services. Heartland’s score, which is based on customer surveys, has increased each year since 2006. In addition, Heartland ranked second out of 12 ranked outsourced transcription companies in the KLAS 2008 Top 20 Best in KLAS Awards: Software and Professional Services report.

Both the Mid-Term and Top 20 reports are published by the independent healthcare research firm KLAS (www.KLASresearch.com). The Mid-Term report offers a summary of performance data collected from healthcare professionals regarding healthcare technology software and service vendors.

“Quality that satisfies physicians, financial value and customer service have always been extremely important to us and this is reflected in the customer surveys,” said Dennis Paulik, Executive VP of Sales and Business Development at Heartland. “We really work hard to understand what our customers need and our increasing KLAS scores demonstrate that Heartland is doing a good job of listening and delivering.”

About Heartland Information Service
Heartland Information Services specializes in high-quality, full-service medical transcription, providing financial and service advantages that help its clients reach or exceed goals. Heartland provides unparalleled efficiency, reliability and management capabilities while interfacing with virtually any health information system and software. Heartland’s corporate headquarters is located in Toledo, Ohio, with work centers in Bangalore, Chennai and Delhi, India. For more information, visit www.heartlandis.com.

About KLAS™
KLAS is a research firm specializing in monitoring and reporting the performance of healthcare vendors. KLAS’ mission is to improve delivery, by independently measuring vendor performance for the benefit of our healthcare provider partners, consultants, investors, and vendors. Working together with executives from over 4,500 hospitals and over 2,500 clinics, KLAS delivers timely reports, trends and statistics, which provide a solid overview of vendor performance in the industry. KLAS measures performance of software, professional services and medical equipment vendors. For more information, go to www.KLASresearch.com, email marketing@KLASresearch.com, or call 1-800-920-4109 to speak with a KLAS representative.

© 2009 KLAS Enterprises, LLC. All rights reserved.